Terms of Service

Terms and Conditions

Welcome to the website of HiLée BioCosmetics in the address: www.hilee.com (hereinafter: "The Website").
This Website is a virtual trading platform that allows you, the user, to purchase the products that are offered for sale in the Website and read its content regarding cosmetic products.

When logging into the Website you are requested to read carefully the Terms of Use of the Website as specified hereunder. Logging into the Website and use thereof constitute evidence and proof that you have read these Terms of Use and agreed with their content. To the extent that you object or disagree with the terms set forth hereunder, you are required not to use this Website. In these Terms of Use words which are in the masculine gender shall be deemed to include the feminine gender, and vice versa solely for consideration of convenience.

Preface

  1. Using the services provided by this Website and in the Website in general by any terminal device including computers and portable devices constitutes proof that you agree to these Terms of Use.

  1. This Website is operated from the internet address: www.hilee.com and is owned and managed by HiLée BioCosmetics Ltd (hereinafter: "Management of this Website").

  1. These Terms of Use constitute the grounds for any litigation regarding the use of this Website. Any person over 18 years of age, including a company or a legal entity incorporated in Israel, or an entity incorporated lawfully abroad, shall be entitled to be registered and to order from the variety of products presented for sale in this Website subject to the following conditions as specified hereunder: the user is legally competent and is not a ward or limited in any other manner, is over 18 years of age and is entitled to take action without obtaining the approval of a guardian. In case the minor performs an action without obtaining the approval of a guardian – then the said action shall not oblige the Management of the Website. The user is the owner of a valid email box in the internet.

  1. These Terms of Use shall bind the user and the Management of the Website, their representatives, heirs and any other of their licensed representatives.

  1. These Terms of Use shall take effect upon their publication in this Website.

Nature of this Website

  1. This Website is a corporate website and a virtual trading platform of cosmetic products.

  1. The Management of this Website invests considerable efforts to provide to the users of this Website reliable and accurate content. Nevertheless, the availability of products depends on other factors and therefore there could be circumstances in which some of the products will not be available for purchase. In addition, the user shall inspect the properties of the products he desires to purchase prior to the purchase, and perform the purchase only after he was convinced that the product offered for sale is indeed the product he desires to purchase and the product that is suited to his needs.

The use of this Website

  1. The use of this Website shall be for private purposes only. This Website may not be used for any other purpose and/or commercial purposes that were not approved in writing and in advance by the Management of this Website.

  1. The user of this Website does not acquire any rights in the software of this Website and/or in the copyright of this Website and/or other rights that are related and/or connected to this Website, except for the right for private use of this Website, as specified in these Terms of Use.

  1. For the avoidance of doubt any computer application or any other means, including software of the type Robots, Crawlers, etc. may not be operated for the purpose of searching, scanning, copying or automatically retrieving content published in this Website. The creation and the use of such means as aforesaid are prohibited for the purpose of creating a collection, assortment or repository that will include content from this Website without obtaining the approval of the Management of this Website. Without derogating from the foregoing – it is prohibited to "harvest" information and therefore the user is prohibited from operating systems that harvest emails from the pages in this Website, and not to use this Website in order to collect information about any other person. Hacking the computer system of this Website constitutes a criminal offense. Such prohibition as aforesaid does not apply to the operations of general search engines that provide direct links to this Website.

  1. By using this Website you undertake to provide accurate, correct, updated and full details regarding your identity.

  1. To the extent that there is a concern that any person or entity uses or used the user registration details, the user shall deliver immediate notice to the Management of this Website about the same.

  1. The Management of this Website shall be entitled to prevent from the user to use this Website at its sole discretion. In addition, the management of this Website shall be entitled to terminate the use of a user in the Website in any event, including in circumstances in which the user acted in a manner that harmed or that could harm the services provided in this Website and its other users and/or in circumstances in which a user acted or could act in an illegal manner or in violation of the rules set forth in the Website.

  1. The staff at the Website does not warrant that use of the Website will be secure, accurate, complete, and free from disturbances, malfunctions or free from viruses, worms, harmful components or any other limitations of functioning.

  1. The user undertakes to report to the Management of the Website about any advertisement that is offensive, misleading or inappropriate he encounters during his use of the Website.

  1. The products in the Website are original, new and free from defects. All cosmetic products in the Website are produced by HiLée BioCosmetics.

Change of the Terms of Use of this Website and their update

  1. The Management of this Website will endeavor to the best of its abilities to update the user about the changes in the Terms of Use, by advertising an ad in the Website that will include the wording of the amended Terms of Use, or will make a reference thereto.

  1. The users of this Website are exclusively responsible to check from time to time whether this Website was changed and whether these changes are relevant to them.

  1. The user shall raise no allegations and/or claims and/or demands towards the Management of this Website and/or anyone acting on its behalf in respect of implementation of such changes as aforesaid and/or malfunctions that occur (if occur) in the course of their performance.

  1. The Management of this Website shall endeavor to cause that this Website and its services shall be permanently available. Nevertheless, the Management of this Website cannot warrant that the Website will be available continuously and without malfunctions. To the extent that there is a malfunction in the Website, the Management of the Website will make an effort to return the normal operations of this Website at the earliest opportunity also in circumstances of shutdown for maintenance purposes. It is clarified that no monetary compensation or credit shall be provided due to shutdown of operations in this Website even if the user or any third party incurs any direct or indirect damage.

Purchase of products in this Website

  1. The display of the different products in the pages of this Website does not constitute an "offer" and, for the avoidance of doubt, the process of purchase by the user shall not constitute "acceptance." The Management of this Website invites the user to make offers to purchase the products displayed in this Website. The Management of this Website reserves the right to refuse to accept orders from users at its sole discretion and users may not raise allegations regarding a purchase that was not made available or that was denied.  

  1. The ordering of products from this Website is made online by this Website and requires delivery of personal details of the user, including the full name of the user, email, postal address and address of delivery, telephone and other contact details, to the extent that these are required.

  1. A process of ordering products shall be performed by clicking "add to cart" when the internet page with the details of the products appears and then you may add the product to the "shopping cart" and update the quantity of products by a number of actions of adding to the basket, and loading the order form by clicking "to secure purchase" and completing all the required details.

  1. Payment for the products ordered from this Website shall be made by credit card or PayPal.

  1. The ordering of the products is subject to their availability in the inventory and is conditional on approval of payment from the credit card company and the final approval of the Management of this Website. After verification of the details of the payment method with the credit card company and after obtaining the final approval of the Management of this Website. After verifying the payment method of the user and obtaining the final approval of the credit card company to perform the purchase, the user's request for purchase will be delivered to the Website. Afterwards, this Website will issue an order confirmation that will be delivered to the user by email. The order confirmation will include the order number, the details of the products that were ordered in this Website and their price. Delivery will be made starting 24 hours from the date of making the order.

  1. The Client declares that he is aware of the laws and regulations regulating the use of credit cards in anything related to "remote purchase" and/or "an internet transaction."

  1. It is clarified that the products that are sold in the Website contain natural substances and herbal extracts. Nevertheless, as different persons suffer from different allergies that cannot be anticipated in advance, the manufacturer shall not be held liable in case the customer is allergic to the product. The customer is aware that he is obligated to examine closely the product that was purchased in the Website of HiLée BioCosmetics in anything related to sensitivities/allergies to the product or components thereof.

  1. It is clarified that the photos in the Website are for illustration purposes only. In certain cases it is possible that a product that will be supplied to the customer will be packaged in a package that is slightly different due to differences in packages that the plant holds.

Supply of the products

  1. The user is required to assure that the products that were ordered and the address of delivery were filled properly. The Management of this Website shall not be held liable for circumstances in which the order was made negligently, including in circumstances in which the delivery details that were filled were incorrect, mistakes fell in the quantities of the order or a mistaken product was ordered. It should be emphasized that the customer is obligated to fill in correct details and in case incorrect details were filled the Management of the Website shall not incur any liability in connection therewith.

  1. After completing the purchase process and obtaining the approval of the credit card company, the products that were ordered will be delivered to the user by registered mail or in express mail, according to the details that were filled by the user at the time of the purchase.

  1. Delivery in the Website is made by Israel Postal Company.

  1. The shipment will be processed in two days as of the date of making payment and after obtaining the approval of the credit card company.

  1. The price of the purchased product does not include shipment fees. Shipment fees shall be charged according to the size of the order, the place of delivery, the number of products purchased and indicated separately. Nevertheless it is clarified that the final cost of the shipment fees is subject to the rates set forth by Israel Postal Company.

  1. In circumstances in which Israel Postal Company does not provide service to the address that the user provided, the cost of shipment shall be according to the cost determined by the shipping company. In any event, shipping outside the country is subject to the approval of the Management of this Website.

  1. It is clarified that in case the customer does not pick up the product from the Postal Bank after receiving notice from the Postal Bank, the customer will be charged for the full amount of another shipment in addition to handling fees.

  1. The Management of this Website does not commit to the shipping times of the product that was purchased in the Website and shall not be held liable for a delay in the shipment that does not derive from its actions. To the extent that this Website specifies a shipping time with relation to a certain product, the shipping time is estimated and depends on the availability of the products in the inventory. This Website shall not be held liable in any event of a delay that does not emanate from the acts performed by this Website including not in circumstances of typing an incorrect address by the user, in circumstances that are related to the activities of the different suppliers and/or the inventory of products and/or in circumstances of force majeure and/or other circumstances over which the Management of this Website has no control, including malfunctions arising out of lockout in the Israel Postal Company or any other malfunction arising out of an act or omission of the Postal Company, means of transportation or any other entity that is not under the control of this Website.

  1. After making the order and after obtaining the final confirmation of the credit card company, the customer will receive an email containing the shipment details and a link of tracking provided by the Postal Bank.

  1. Delivery in express mail: it is clarified that in accordance with the instructions set forth by the Postal Bank, the address that the customer specifies as part of express mail cannot be changed. It is clarified that the Management of the Website does not undertake to coordinate between the courier and the customer over the phone and the supply times and/or change of supply address. In addition, it is clarified that no undertaking can be made regarding telephone coordination between the courier and the customer and the supply times (or regarding the change of the supply address). It is clarified that the Management of the Website cannot make any commitment regarding coordination between the courier and the customer for the purpose of delivering the shipment to any other address. In case the customer is not in the address specified in the order and/or is not available to receive the shipment for a reason that is not contingent on the courier and/or the Postal Bank, the customer shall not be entitled to receive credit and/or cancel the order.

  1. In case the place of residence of the customer is in a Moshav or a kibbutz, it is recommended not to send an order via express mail however by registered mail, since the Postal Bank does not deliver shipments to these destinations in express mail. If an order was made on Friday or on Thursday afternoon, the order will be delivered only on the following Sunday.

  1. HiLée BioCosmetics will endeavor to the best of its abilities to expedite the time of supply of the products, assure that the products are wrapped safely and protect the value of the product to the extent possible.

  1. In case the customer did not receive the product in 14 workdays, except for circumstances emanating from malfunctions in the Israel Postal Company, the customer shall be entitled to cancel the purchase or cancel a renewed shipment.

Cancellation of purchase and product return policy  

  1. The manner of purchasing the products and the manner of canceling a transaction shall be subject to the provisions set forth in the Consumer Protection Law 5741-1981, the Consumer Protection Regulations and the other relevant provisions of the law.

  1. In case a user desires to cancel a purchase transaction prior to shipment of the product and/or production of the order, the user shall be entitled to cancel the purchase by delivering a proper request in writing by email to the following email: info@hileebiocosmetics.com, or by the "Contact" form. Requests that are not in writing will not be accepted.

  1. It is clarified that upon cancellation of a purchase transaction not due to a defect or lack of conformity of the product that was supplied to the user, the user shall be charged with 5% cancellation fees of the total value of the transaction or NIS 100 – upon the lower. The said shall be without prejudice to the right of the Management of this Website to act for the purpose of obtaining any other relief it may seek in accordance with the provisions set forth in any law.

  1. It is clarified that the Management of this Website will not allow to cancel a transaction and shall not be held liable for any damage or liability in circumstances of exposure of the products to water and/or humidity and/or sun and/or heat and/or adverse climatic conditions by the user.

  1. Cancellation of a transaction due to a defect in the product – the user is required to inspect the product immediately upon receiving it and report immediately, and no later than 7 business days as of the date of receiving the product, to the Management of this Website about any lack of conformity or defect by delivering a written request as specified above and afford the Management of this Website the opportunity to repair the defect and/or the lack of conformity and replace the defective product with a functioning product that will be delivered after return of the defective product. In case the lack of conformity or the defect cannot be repaired and/or in case the user refused the offer of this Website, the user will receive full refund for his payment after he delivers the product to the Management of this Website and after the Management of this Website receives this product. It is clarified that the user shall fully incur the said shipping costs.

  1. Cancellation of a transaction by the Management of this Website – it is clarified that in certain cases the Management of this Website shall be entitled to cancel an order of a product in the Website including, however not limited to, in the following cases: in case any mistake is found, including human error in the product details, properties, price and other such issues as specified in the Website; in case it is found that the product was ordered in violation of an agreement and/or in violation of the terms of use of the different suppliers and/or in violation of third party rights; in case it is found that the item that was ordered is not in the inventory of the relevant supplier;

  1. A notice on cancellation of a transaction delivered by the Management of this Website shall be delivered to the user by email to the address that was provided by the user.

Intellectual property

  1. This Website includes original content and the Management of the Website holds the intellectual property rights therein including content and information in which the Management of this Website has the required authorization for the purpose of making use thereof. All intellectual property rights in the content of this Website, including the design of this Website, the arrangement and presentation of information, photos, files, graphic files, applications, computer code, text and/or any other materials belong to this Website or to a third party that allowed this Website to make use thereof.

  1. The use of this Website shall not grant to the user any right to use the intellectual property owned by the Management of this Website and/or of third parties. Any use that infringes copyright and/or intellectual property rights as specified above shall serve as grounds for closing the user account without advance notice and restriction of the use of the said user, and the user shall incur all costs incurred by the Management of this Website and/or to any third party without derogating from any other relief the Management of this Website may seek.

  1. All content specified above may not be copied, whether in whole or in part, or displayed in public, distributed, performed in public, transmitted to the public, modified or processed or made into derivative works, or sold or rented in any means, without obtaining the prior and written approval of the Management of this Website. It is prohibited to use all the said content and the trademarks that appear in this Website and/or the logo of this Website without obtaining the prior and written approval of the Management of this Website.

  1. Any use that infringes the copyright and/or the intellectual property rights as specified above shall serve as grounds for closing the user account without advance notice and the user shall incur all expenses that are caused to the Management of this Website and/or to any third party without derogating from any other relief the Management of this Website may seek in accordance with the provisions set forth in the Agreement and/or in accordance with the provisions set forth in any law.

Collection, storage and protection of information

  1. The Management of this Website shall be entitled to collect and store any information emanating from the use of this Website.

  1. In addition, this Website may engage in regular activities of collection of additional information with relation to the users of this Website as a result of the desire of the Management of this Website to provide to its users an enjoyable, efficient and customized using experience. In that manner, the Website will be able to customize for each user content that is of interest for that user and facilitate for that user access to the said content.

  1. By using this Website you allow the Management of this Website to make any use it desires and that it deems fit with unidentified information about you and your habits of use of this Website and even deliver the said information to third parties to the extent that the said information does not identify you in person.

  1. All information that is collected by this Website will be stored by this Website for the needs specified above, and shall not be delivered to any third parties.

  1. Cookies technology allows this Website to provide users personally customized information, at the time the user uses this Website. These are text files generated by this Website and that are stored in your system. Cookies allow the Management of this Website to learn in which parts of the Website you visited, the number of times you visited in each part and the duration of your stay. According to the information that is stored by Cookies, this Website can store extensive information that is analyzed statistically for the purpose of improving the services provided by this Website to its users. In addition, collection of information in this manner will facilitate your access to the parts you regularly use in this Website.

  1. Without derogating from the foregoing it is agreed that the Management of this Website is entitled to assign its obligations (if and to the extent that there were or that there will be any) and transfer its rights, at any time in accordance with these Terms of Use to a third party at its sole discretion, in any manner it deems fit. In such circumstances as aforesaid, the user details kept by the Management of this Website will be delivered to the third party that will receive the rights in the Website. By using this Website you agree to such action in advance.

Delivery of advertising materials from this Website

  1. By using this Website and by deciding to register to this Website, you agree to include the personal details you provided in the Website database. In addition, by registering to the Website you express your approval of delivery of different notices from this Website to you, whether by email and whether in any other manner.

  1. This Website intends to update its users about different offers provided in it and different advertisements. Such updates as aforesaid may be delivered to the email users provide at the time of their registration to the Website or during their use of the Website. By using this Website you hereby grant your approval to receive different advertisements, including promotional materials, including by way of direct mailing, in accordance with the provisions set forth in the Telecommunications Law. The promotional materials may be delivered to you in a variety of ways including, however not limited to, emails, text messages (SMS), fax, direct mailing, automated calls and other similar methods.

  2. In case you are not interested to receive such notices, you are requested to deliver your request to unsubscribe from the mailing list of this Website and this Website will no longer deliver to you such notices within 7 business days from the time of receiving your request.

  1. As specified above, removing your name and your details from the database of this Website shall be made within 7 business days as of the date of receiving the unsubscribe notice in the computers of the management of this Website. As of the date of delivering the unsubscribe request and until you are actually removed from the database of this Website you shall be precluded from raising any allegation and/or demand and/or claim against the Management of this Website and/or any third party in connection with promotional materials that arrive to you and/or delivered to you during the said period of time.

Violation of the Terms of Use

  1. The user in this Website undertakes to indemnify the Management of this Website and anyone acting on its behalf for any damage, loss, profit or cost they incur due to violation of these Terms of Use by you, including legal expenses. The said indemnification shall not derogate from any relief that the Management of this Website, its owners or anyone acting on their behalf shall be entitled to seek in accordance with the provisions set forth in any law.

  1. The user shall compensate and indemnify the Management of this Website and/or anyone acting on its behalf and/or any third party in respect of any allegation, claim, demand, loss, loss of profit, payment, expense, costs and liabilities, including payments of interest and payment of reasonable attorney fees and trial costs, caused to the Management of this Website and/or anyone acting on its behalf by the user in circumstances in which the user fails to uphold the provisions set forth in these Terms of Use and/or breaches any provisions of  the law and/or as a result of details, information or files that the user provided and/or as a result of the omissions committed by the user, whether directly or indirectly.

  2. By using this Website the user hereby grants his approval that his undertaking of indemnification shall apply in any event whether or not the Management of this Website or anyone acting on its behalf is a party to the claim.

  1. Without derogating from the foregoing, the user will pay the amount of the damage emanating from his liability, as specified above, immediately upon receiving the first notice of the Management of this Website. Such payment notice as aforesaid shall serve as conclusive evidence in anything related to proof of indemnification of the Management of this Website in respect of the damage it incurred in respect whereof.

  1. The user shall be precluded from raising any allegation and/or demand against the Management of this Website and/or anyone acting on its behalf in anything related to the liability limits of the user regarding such damage as aforesaid.

General

  1. These Terms of Use shall be governed by the laws of the State of Israel. The competent courts in the District of Tel Aviv shall be vested with exclusive jurisdiction in anything relating to and arising out of these Terms of Use or use of the Website.

You are welcome to deliver to us any inquiry regarding this Website or these Terms of Use. You may contact us by email: info@hilee.com The representatives of HiLée BioCosmetics undertake to deliver an answer in 2 business days.